Here you will find the FAQ’s most often asked, but please do not hesitate to contact us for more information using the “contact” form.

Why choose “IBIOM”?

  • IBIOM develops its products through actual observations in the workspace, and establishing collaborations with health workers.
  • IBIOM is the ONLY Canadian custom manufacturer of ergonomic health-related products.
  • IBIOM offers high quality products and the best warranty in the industry.

Why pay more to buy an IBIOM stretcher or motorized chair rather than buy an imported product?

  • IBIOM products are ergonomically designed to provide proper posture.
  • Improve overall comfort;
  • Reduces work-related injuries.
  • Improve the employee performance
  • Improves profitability $;
  • Product durability ensures long-term savings since IBIOM products are made to last;
  • More than 28% of the total amount of your purchase from IBIOM goes back to the government (taxes and other duties) and possibly in the budgets of our clients. That’s how we create value!
  • IBIOM supports local economy, creating jobs and local partnerships.
  • IBIOM products are designed and manufactured in Sherbrooke, Qc, CANADA

 I have an old ECHO-FLEX model 4500 stretcher,  can I order a new mattress? and change the dimensions?

  • Of course, contact us with the serial number (4 digits) of the stretcher and we will promptly provide you with a quote and an sketch.

Is it possible to integrate gel in the seat of a 3-section stretcher ?

  • Yes, just let us know it in your communication.

Can the dynamic armrest be installed on any chair?

  • The dynamic IB-12 armrest can be installed on all Ergocentric seats distributed by IBIOM and most of any other chairs with armrests available  on the market.

I need an electric table with a specific size and shape, can IBIOM provide this?

  • Of course, we can make the table adapted to your specifications. We can also adjust the minimum and maximum heights to suit your needs.

Are IBIOM products safe?

  • IBIOM products are rigorously tested to guarantee optimal security.
  • IBIOM products exceed Health Canada’s standard quality and safety requirements.

Do IBIOM products require a lot of maintenance?

  • No, IBIOM designs their  products to be very low maintenance. Each of IBIOM’s product components are designed to minimize maintenance.

Warranty police of IBIOM products

The ECHO-FLEX stretchers, the TRIAD motorized treatment chair and the HEMA + motorized chair.

The steel structure and welds have a LIFETIME warranty against all defects due to normal use in Canada only.

The electric components are warranted against all defects due to normal use during three (3) years from the date of purchase in Canada only.

IBIOM Instruments Ltd guarantees this product against all defects due to normal use during two (2) years from the date of purchase in Canada only. This guaranty does not apply for the ECHO-FLEX stretcher and TRIAD motorized chair or components after negligence, abuse or accident, shipping damage, or product use other than in accordance with written instructions and warnings. It does not apply to products that have had any modifications our repairs done by any other then IBIOM Instruments Ltd. Finally, it does not apply to products that have not been properly maintained according to the recommendations of this manual.

ERGONOMIC CHAIRS

Office Lifetime Warranty

IBIOM hereby warrants all of its Office Seating products against defects and functional failure of materials including the pneumatic lift, for as long as the chair is in use by the original purchaser, with the following exceptions: the mechanisms, arms, foam and fabric are warranted for ten years from the date of purchase. These warranties shall not apply to any products which must be replaced because of normal wear and tear, negligence, abuse or accident, shipping damage, or product use other than in accordance with written instructions and warnings. IBIOM makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, expressed or implied, other than those set forth herein. In no event shall IBIOM be liable in either tort or contract for any loss or direct, special, incidental, consequential or exemplary damages. This warranty is based on an eight hour work day only for users weighing up to 280 lbs.

Plus Size and Task Intensive Seating

The mechanisms, arms, foam and fabric are warranted for five years from the date of purchase. The Plus Size seating warranty is valid for users weighing up to 400 lbs. For all Task Intensive seating, the warranty is valid for continuous use multi-shift operations for users weighing up to 300 lbs.

Speciality Seating Lifetime Limited Warranty

IBIOM hereby warrants all of its ESD and Cleanroom seating products against defects and functional failure of materials, for as long as the chair is in use by the original purchaser, with the following exceptions: the mechanisms, arms, foam and fabric are warranted for five years from the date of purchase. These warranties shall not apply to any products which must be replaced because of normal wear and tear, negligence, abuse or accident, shipping damage, or product use other than in accordance with written instructions and warnings. IBIOM makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, expressed or implied, other than those set forth herein. In no event shall IBIOM be liable in either tort or contract for any loss or direct, special, incidental, consequential or exemplary damages. This warranty is based on an eight hour work day only for users weighing up to 280 lbs.

Specialty Seating Limited Warranty

IBIOM hereby warrants all of its industrial seating products against defects and functional failure of materials, for five years from the date of purchase. These warranties shall not apply to any products, which must be replaced because of normal wear and tear, negligence, abuse or accident, shipping damage, or product use other than in accordance with written instructions and warnings. IBIOM makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, expressed or implied, other than those set forth herein. In no event shall IBIOM be liable in either tort or contract for any loss or direct, special, incidental, consequential or exemplary damages. This warranty is based on an eight hour work day for users weighing up to 280 lbs.

ERGO PHLEBOTOMIST WORKSTATION

IBIOM Instruments Ltd guarantees this product against all defects due to normal use during one (1) year from the date of purchase in Canada only. This guaranty does not apply  after negligence, abuse or accident, shipping damage, or product use other than in accordance with written instructions and warnings. It does not apply to products that have had any modifications our repairs done by any other then IBIOM Instruments Ltd. Finally, it does not apply to products that have not been properly maintained according to the recommendations of this manual.

Electric components are under warranty while under normal use for three (3) years from the date of purchase.

ERGO XR chair

IBIOM Instruments Ltd guarantees this product against all defects due to normal use during two (2) year from the date of purchase in Canada only. This guaranty does not apply  after negligence, abuse or accident, shipping damage, or product use other than in accordance with written instructions and warnings. It does not apply to products that have had any modifications our repairs done by any other then IBIOM Instruments Ltd. Finally, it does not apply to products that have not been properly maintained according to the recommendations of this manual.

 

GEL PADS AND POSITIONERS

The gel and positioners are guaranteed for 3 months.